Quality Control

Quality Control is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects:

1. Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records.
2. Competence, such as knowledge, skills, experience, and qualifications.
3. Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

History

The roots of Quality Control can be traced back to the Middle Ages. Work completed by journeymen and apprentices were reviewed and inspected by the skilled worker to ensure that quality standards were met in all aspects of the finished product, ensuring satisfaction of the buyer.

Quality Control in Manufacturing

In manufacturing, Quality Control is a process that ensures customers receive products free from defects and meet their needs. When done the wrong way, it can put consumers at risk. For example, the recent defect found in Takata airbags resulted in the biggest automotive recall in history.

Quality Control in Services

In services, Quality Control is less tangible than in manufacturing because you can’t always see or touch the results. But it’s just as important, if not more so.

Quality Control vs Quality Assurance

Quality Control is not the same as Quality Assurance. Quality Control is focused on the product, Quality Assurance is process-oriented.

See Also

• Quality Assurance
• Quality Management
• Quality Control in Manufacturing
• Quality Control in Services

References

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