Quality assurance

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Quality Assurance

Quality Assurance (pronunciation: kwɒlɪti əˈʃʊərəns) is a systematic process of determining whether products or services meet or exceed customer expectations.

Etymology

The term "Quality Assurance" is derived from the English words "quality" which means the standard of something as measured against other things of a similar kind, and "assurance" which means a positive declaration intended to give confidence.

Definition

Quality Assurance involves administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.

Related Terms

  • Quality Control: A procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer.
  • Quality Management: Coordinated activities to direct and control an organization with regard to quality.
  • Quality System: The organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.
  • Quality Planning: A systematic process that translates quality policy into measurable objectives and requirements, and lays down a sequence of steps for realizing them within a specified timeframe.
  • Quality Improvement: A formal approach to the analysis of performance and systematic efforts to improve it.

See Also

External links

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